Support
Returns
We want you to feel good about what you keep. Here’s our return policy — written for hygiene, safety, and your privacy.
30-day window
Most unused, sealed items can be returned within 30 days of delivery for a refund to your original payment method. Start a return from your order confirmation email or by contacting support.
What we can accept
- Unopened items in original sealed packaging
- Faulty or damaged products (photos help us resolve faster)
- Wrong item sent by us
What we can’t accept
- Opened intimate products (toys, lingerie worn, opened lubricants)
- Items without original packaging or hygiene seals broken
- Final-sale or clearance items marked as non-returnable
This isn’t about being difficult — it’s about keeping every product body-safe for the next person who receives it.
How returns stay discreet
Return labels and packing slips use the same neutral branding as outbound shipping. You don’t need to explain the contents to a courier or write a product name on the box.
Refunds & exchanges
Once we receive and inspect your return, refunds usually post within 5–7 business days. Prefer a swap? Tell us in your return request and we’ll check stock before processing.
Something arrived damaged? Message us within 48 hours with photos — we’ll make it right quietly.